| Company Overview |
The group was incorporated in 1988
with a vision to emerge as a niche player in real estate and hospitality
and has grown exponentially into truly diversified corporate entity In the
last 25 years of its existence; the Vatika Group has created projects that
touch every walk of life and human endeavour, while setting new benchmarks
in quality. Today the Group enjoys a market value of over Rs. 3500 crores,
spanning real estate, and hospitality and facilities management.
The group enjoys huge reserves of goodwill that has led to some of the biggest
names in the corporate world putting their trust in it and constantly strives
to provide products and services that enhance the quality of life and work,
and to address a gamut of human needs. |
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| Designation |
Assistant Manager - Operations
|
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| Job Description |
1. Client Servicing:
- a. Manage VBC Clients from a servicing point
of view and be a primarily contact for all clients being managed by
executives.
- b. Ensure client feedback forms are filled by clients and maintained.
- c. Maintain Client feedback book and ensure timely resolution of customer
service issues through concerned operations executive.
- d. Constantly looks-out for improving ways in which the assigned business
centre clients are served and towards better management / resolution
of their complaints.
- e. Follow up with clients for renewals, extension of space requirement,
agreements processing, to follow up with clients on outstanding payments/Collections.
- f. Ensure client satisfaction & delight.
2. Operations:
- a. Escalation Point for complete Vendor Management,
Maintenance, Inventory, Housekeeping and Business Support Services and
maintains process flow.
- b. Ensure that set procedures are followed to improve productivity
of the business centre.
- c. Co-ordinate multiple activities, analyze and resolve specific problems
and cope with deadlines.
- d. Analyze factors like occupancy levels, parking status, housekeeping,
security, pantry, client complaints and any other service related issues
within the timeline.
- e. Follow up for Vendor cheques.
- f. Coordinate with building management for safety, security, elevator
maintenance.
- g. Compiling of MIS via executives for accounting process.
- h. Send Operations MIS on monthly basis to GM Marketing.
- i. To follow up with clients on outstanding
payments.
3. Marketing & Sales:
- a. Participate in all marketing related activities;
liaise with IPC's/brokerage firms/ companies with regard to business
centre needs and leasing.
- b. Handling web based queries, walk in queries, sending across the
proposals and CRM.
- c. Keep detailed record of all key contacts
in various IPC and other Property consultants.
4. Team:
- a. Operations team management and supervision
including drawing up their responsibilities and monitoring their performance.
- b. Ensure operations team is motivated and performs to best of their
ability.
|
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| Desired Profile |
- Minimum of 3-6 years experience in a service related industry.
- Able to work in a fast paced environment.
- Computer literate.
- Ability to follow company rules and policies.
- Ability to handle many tasks at the same time.
- Ability to work well under pressure.
- Ability to store and record information accurately.
- Good written and oral communication skills.
|
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| Experience |
3-6 years |
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| Industry Type |
Hospitality |
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| Role |
Assistant Manager - Operations |
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| Functional Area |
Business Centre |
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| Education |
Bachelor's Degree
Master's Degree |
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| Location |
Bangalore / Hyderabad / Pune |
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| Contact |
HR Department
Vatika Group
Vatika Triangle, 7th floor Sushant Lok - I
Block -A, M.G. Road
Gurgaon, Haryana, India 122002 |
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| Telephone |
91-124-4355500 |
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| Email |
dishaarora@vatikagroup.com |
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