Front Office Executive – Mumbai (Powai)

Company Overview

The group was incorporated in 1988 with a vision to emerge as a niche player in real estate and hospitality and has grown exponentially into truly diversified corporate entity In the last 25 years of its existence; the Vatika Group has created projects that touch every walk of life and human endeavour, while setting new benchmarks in quality. Today the Group enjoys a market value of over Rs. 3500 crores, spanning real estate, and hospitality and facilities management.

The group enjoys huge reserves of goodwill that has led to some of the biggest names in the corporate world putting their trust in it and constantly strives to provide products and services that enhance the quality of life and work, and to address a gamut of human needs.


Front Office Executive – Mumbai (Powai)

Job Summary:

Attend to guests courteously and deal promptly with their requests and queries. Have detailed information about the Business Centre. He/ She being the front face of the company has to be presentable and quick enough to solve the problem(s) instantly.

Reporting To:

Business Centre Head


This is a full time position.

Required Attributes:

  • Should be a self starter and should be able to work independently.
  • Able to work in a fast paced Multinational environment.
  • Computer literate.
  • Ability to follow company rules and policies.
  • Friendly, cheerful and helpful.
  • Ability to handle many tasks at the same time.
  • Ability to work well under pressure.
  • Good social and interpersonal skills.
  • Ability to store and record information accurately.
  • Good written and oral communication skills.

Required Experience and Skill Set:

  • Prior experience of at least 1 year in Hospitality/Real Estate is mandatory.
  • Bachelor's Degree (Commerce)/ Master's Degree (Any)

Physical Requirements:

  • Must be able to stand and exert well-paced mobility

Major area of responsibilities and Key Duties:

  • Management of the front desk.
  • In charge of all front desk operations.
  • Maintaining and upkeep of the reception.
  • Coordination of ID and other visitors cards.
  • Responsible for payments of bills.
  • In charge of utilities and maintenance of furniture.
  • In charge of faxing documents to various locations on a timely manner.
  • Receiving the customers, clients, visitors in a polite and pleasant way with a good smile & Greetings and assist them.
  • Answering the phone calls made, and redirecting them to the concerned people effectively and politely.
  • Receiving postal, courier packages addressed to the employees of the organization and sending them to the addressed person correctly.
  • Coordinating the communication between employees of different departments.
  • Mailing letters and other documents, messages to the necessary people.
  • Recording complaints, problems, queries and providing suitable answers and assistance for the same.
  • Arranging travel and accommodation arrangements for the employees and clients.
  • Maintaining the records of entry and exit details.
  • Managing the clients who visit and arranging the comforts for them.
  • Coordinating the appointments and consultation time of the clients with the management and other employees of the organization.
  • Providing excellent customer service with good satisfaction.
  • Maintain registers for Courier records, Movement register for Employees, Attendance Register.